This is a post by Clair Tyra on the EAC Site.
By the time you have invested in a Product Lifecycle Management (PLM) system, you are ready to overcome the inefficiencies of your current processes, and reap the benefits of improved business operations and profits. The key to maximizing those benefits lies only partially in the program itself. The other part rests firmly in the hands of those who will implement the new program. Making sure your employees know how to use the system to its best advantage will put your company well on its way to achieving its goals.
Employee Training as an Investment
Change, by itself, is often frustrating. Employees using one system for years grow comfortable even with features that do not operate as intended, sometimes designing elaborate work-arounds just to get the job done. Suddenly presented with a new PLM system, these employees may dread the unknown and cling to a subpar system for its familiarity alone. Getting employees involved with the new PLM system early in the process when bringing a new system on board is important in maximizing its efficient use in your company.