This is a post by Jessica Magelssen on the EAC Site.
If your organization creates service information, work instructions, installation operator guides, user guides, technical instructions, service manuals, or even service procedure bulletins – it’s time to rethink your process.
Let’s talk about how to make your service information accurate, relevant and accessible.
Defects in products happen, but in the case that a product needs to be taken apart- it’s important to do it the right way. This is especially true with today’s advanced complex products.
This is why organizations often don’t question why they’re managing mountains of paper-based technical publications.