This is a post on the 3Hit Site.
We at 3 HTi are asked often about the value that is provided from having Global Support from PTC. This is normally asked by customers that don’t experience any issues with their software wondering why they should renew a Global Support contract. The fact is keeping a Global Support contact to resolve issues is only a portion of the value provided.
If you are a Global Support customer, you are entitled to all Major Software releases and Maintenance Releases. Maintenance Releases bring new functionality and improved performance as a key part of the support value. It also provides resources to help understand what is needed to adopt a new release. Maintenance Releases also optimize system performance and reduce risk by providing compatibility and security updates